Flash is a software product that is used widely to deliver video streams and animations to your computer. If you’ve ever used YouTube, RTE player or BBC iPlayer, you almost certainly have Adobe Flash Player and/or its close cousin Adobe Air installed on your computer. In the past couple of years as the core parts of Windows have become increasingly hardened to malicious software attacks, common software such as Flash and Air have become a favoured target of the malicious software developers.
Adobe released the version 11 of Adobe Flash Player and version 3 of Adobe Air on October 4th. This represents as good a time as any to have a look at what you’re currently running and update to the current, more secure version.

If you go into your Control Panel and into “Add or Remove Programs” (Windows XP) or “Programs and Features” (Windows 7), you’ll be able to see what version of each you are running. If you want to be ultra-cautious, you could remove whatever version you have before getting the new version.

Click on the following links to get the latest versions of Flash and Adobe Air.

Adobe Flash Player

Adobe Air

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If you are suffering from this or any other problem please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to help.

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If you have a PC, it’s almost certain that you have Adobe Reader and Adobe Flash installed on your PC. Adobe Reader is used to open documents such as the manuals you get with digital camera, printers, MP3 players and pretty much everything else. Adobe Flash is used for webpage animations and for video – for example, you can’t see the video on YouTube and many other websites if you don’t have Adobe Flash installed.

Unfortunately, that fact these two products are so ubiquitous means that they have become a major target for virus and malware creators world wide. On June 6th, Adobe announced that a critical problem had been found with both Reader and Flash which allowed the bad guys to exploit these programs to run other programs of their choosing (click here for more details). The fix to this critical problem has now been released in the past few days and we”d encourage you to get updated as quickly as possible.

Updating Adobe Reader

In order to update Adobe Reader, click on Start -> All Programs and then click Adobe Reader, which is normally near the top of the programs list. Once Adobe Reader has started click on Help and then click on “Check for Updates…” as highlighted by the red ring in the picture below.

Updating Adobe Flash

Adobe Flash should update automatically. To manually update it, you can do the following.

1. Go to http://www.adobe.com/support/flashplayer/downloads.html

2. Click on “Get the Latest Version” and follow the prompts.

We recommend that you don’t delay – do it now – it might save you from a costly virus infection.

If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to perform the required steps to deal with your problem.

| Lo-Call 1890 219 219 (Ireland) | Freefone 0808-CALHELP (UK) |

| Business Hours: Monday – Friday 9:45 to 6:30 & Saturday 9:00 to 12:00