We had a case last week where Norton 360 (version 3) repeatedly got into a hang while removing tracking cookies that it claimed to have found. On closer inspection of the Temporary Internet Files folder, the number of Cookies that Norton was claiming to have found was larger than the number of cookies that actually existed. So my conclusion was that Norton was hanging while trying to remove the non-existent cookies.

In any case, nothing seemed to fix this without a full removal of Norton 360. Even uninstalling Norton 360 appeared insufficient and in the end, we called upon the Norton Removal Tool (found here) to fully remove Norton 360. After full removal and re-installation, the application worked perfectly again.

If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to perform the required steps to deal with your problem.

| Lo-Call 1890 219 219 (Ireland) | Freefone 0808-CALHELP (UK) |

| Business Hours: Monday – Friday 9:45 to 6:30 & Saturday 9:00 to 12:00 |

We had a laptop come in today with a problem with accessing the internet. It was a dell XPS laptop and around 6 months old. Norton Internet Security 2008 came supplied with the Laptop. We tried to access the firewall settings on NIS but it was giving us a message informing us that we had to be an administrator to access the firewall settings even though we were logged in using an administrator account. We believed it had something to do with the software so we uninstalled NIS and Internet Explorer worked fine. We tried to install it again but still the same problem. The only way to fix this problem was to download an update of NIS 2009.

Steps on updating Norton Internet Security:

Click on the link below:

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc

• Click on the orange “BEGIN” button at the top of the page
• There should be two pull-down menus, on the “Select a product” bar highlight Norton Internet Security
• On the “Select a version” select  2008
• Click on “CONTINUE”
• There should be a table on the next page and on the last column called free update, click on the button “DOWNLOAD”
• A window will appear with a “START DOWNLOAD” button, click on it.
• When the File Download screen appears click on “RUN”
• In the UAC window click “CONTINUE”
• When the computer downloads the file click the icon on your desktop to run the update and follow the instructions.

 If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified technicians and we will be delighted to perform the required steps to deal with your problem.

  | Lo-Call 1890 219 219 |Business Hours: Monday – Friday 9:45 to 6:30 & Saturday 9:00 to 12:00 |